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- Claims Assistant – Cork, Ireland

Posted: 25th Feb 20 | REF: CACORKROI

Claims Assistant – Cork, Ireland

About us:

Operating for over 80 years, McLarens boasts consolidated income of over USD 140 million. Headquartered in Atlanta, with over 131 service locations in more than 80 countries, McLarens provides claims management services ranging from loss adjusting and auditing to pre-risk and damage surveying expertise in specific areas such as property, casualty, third party administration, construction & engineering, crisis management, FAJ & specie, marine & transit, and natural resources.

We currently have an exciting opportunity for a Claims Assistant to join our Cork office.

The opportunity:

Reporting to the Executive Adjuster, your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region’s efficiency and productivity in the handling of claims.

The role:

Your responsibilities will include:

  • Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationary orders and banking
  • Provide technical claims handling support
  • Undertake non-complex fee earning case work, where appropriate
  • Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
  • Acknowledge and notify associated parties of new claims
  • Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
  • Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Deal with internal and external queries in a professional manner and accurately record conversations/messages
  • Ensure compliance with financial procedures, such as the invoicing process
  • Ensure data is accurately input in order to achieve high standards of data quality and management information
  • Run, check, analyse and distribute various management information reports
  • Assist with the preparation of client and business presentations
  • Attend client review meetings
  • Participate and contribute to projects as required
  • Other ad hoc duties as required

About you – Knowledge and Experience:


  • Desire to develop a career in Loss Adjusting
  • Minimum APA qualification
  • Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities
  • A strong team player, with excellent interpersonal and communication skills
  • Ability to deal professionally at all times with clients, policyholders and third parties
  • Strong working knowledge of MS Office applications, particularly Word, Excel Outlook and PowerPoint
  • Experience of coordinating complex activities for a team of individuals, often remotely
  • Experience working in a time pressured and busy environment, with constant interruptions


  • CIP qualification would be advantageous
  • Ongoing progression in insurance qualifications
  • Specific sector claims handling experience, including caseload management would be of benefit
  • Advanced Excel skills

We look forward to hearing from you.

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