11th Oct 21 | Ref: CTPCUK

Claims Technician – Private Clients, UK

Due to continued growth and expansion, we have an exciting opportunity for a Claims Technician to join our Private Clients team in a newly formed role.

The opportunity:
Reporting to the Senior Claims Technician, you will provide effective support to Adjusters, aiding the team’s efficiency and productivity in the handling of HNW domestic claims.

Your responsibilities will include:

  • Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
  • Working closely with Adjusters to assist with investigation and validation enquiries
  • Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
  • Overseeing Adjuster caseloads when necessary during periods of leave
  • Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
  • Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Ensuring time reporting and billing is compliant with internal standards processing and systems
  • Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
  • Account management support where required
  • Incoming telephone calls / resolve queries
  • Invoicing.

About you – Knowledge and Experience:

  • You must have previous claims handling experience including caseload management
  • You must be, or be working towards becoming, CILA/CII qualified
  • Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
  • Good working knowledge of Word and Excel
  • Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
  • Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
  • Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
  • Thrive in a high-pressured working environment
  • Be driven to meet and exceed targets.

Should you wish to apply, please submit your CV and supporting cover letter to

We look forward to hearing from you.