07th Jan 21 | Ref: CQAC01

Compliance & QA Coordinator

We currently have an exciting opportunity for a Compliance & QA Coordinator to join us from April 2021.

The opportunity:

Reporting to the UK & Ireland Compliance Manager you will be an active member of the team with the overall objective of providing effective support with complaint handling and compliance matters.

The role:

Your responsibilities will include:

  • Investigate both cases in a complaint in accordance with the company complaints policy and procedure
  • Escalate any complaints as necessary
  • Liaise with Stakeholders and Contractors to obtain a satisfactory and agreed resolution
  • Communicate decisions and findings to all parties.
  • Investigate root causes of complaints and collate reports and feedback in order to highlight common trends/issues
  • Follow quality audit processes
  • Complete file audits on open and closed cases and critique findings as necessary
  • Resolve queries proactively
  • Other ad hoc work as required

About you – Knowledge and Experience:

  • Experience and knowledge of handling claims and FCA complaints, following appropriate criteria and timelines.
  • Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
  • Previous experience in a customer -facing role
  • Ability to evaluate evidence using sound judgement and empathy
  • Confident negotiation, decision making and problem-solving skills
  • Accurate record keeping and updating databases
  • Strong Microsoft skills especially with the use of Microsoft Excel, including the creation, use of and manipulation of spreadsheets, as well as the presentation and extraction of MI
  • Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
  • Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
  • Thrive in a high-pressured working environment
  • Be driven to meet and exceed targets

Should you wish to apply, please forward your CV and supporting cover letter to

We look forward to hearing from you.

HR Team | McLarens