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Director of Crisis Management / Senior Executive General Adjuster

John W. Turner

Director of Crisis Management / Senior Executive General Adjuster


John began working in the insurance market in 1989 and has been both a major loss adjuster and underwriter for crisis management coverages, active in the Lloyd’s US and Canadian domestic markets. Prior to re-joining McLarens, John was Head of Product Recall for North America at XL Catlin where he established and led their underwriting team. John has expertise in developing complex surplus lines market coverages in this fast-evolving space as well as the interpretation and application of such coverages in real life complex loss scenarios.

Crisis management coverages involve inherent reputational risk issues, requiring rapid response solutions in a digital age where insurance market clients face sudden and potentially catastrophic losses. John’s expertise in underwriting and adjusting against these risks and his in-depth interactions with insureds, carriers, and brokers across the globe have left him uniquely qualified to understand what is required to assist all stakeholders, from notification through the resolution of claims.


  • Automotive component manufacturer: EV defect causing overheating and fire (USD 1.9 Billion)
  • Food manufacturer: Pathogenic contamination (USD 300 Million)
  • Automotive component manufacturer: Defect causing overheating and fire (USD 250 Million)
  • Pharmaceutical manufacturer: Incorrect active ingredient levels (USD 200 Million)
  • Multinational restaurant chain: Disease outbreak (USD 150 Million)
  • Flavoring ingredients manufacturer: Salmonella contamination (USD 100 Million)
  • Confectionery manufacturer: Salmonella contamination (USD 90 Million)
  • Automotive component manufacturer: Seat mounting defect (USD 90 Million)
  • Furniture recall: Design defect on children’s products (USD 70 Million)
  • Frozen seafood storage facility: Heavy carbons contamination (USD 50 Million)
  • Nut grower and processor: salmonella contamination (USD 75 Million)
  • Ransomware attack on cosmetics manufacturer (USD 30 Million)
  • Multiple active shooter and political violence events (USD 1 Million – 5 Million)

Office Address / Contact Information

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Industry Certification

Associateship of the Chartered Insurance Institute (ACII)


Chichester University - HND Business & Finance

Additional Expertise

Product Contamination & Mislabeling, Automotive Product Recall & Product Guarantee, General Product Defect related 1st Party and Downstream Economic Loss, Reputational Risks, Restaurant Contamination, War Terrorism & Political Violence, Workplace Violence

Adjuster Experience

35 years 1989