By its very nature hospitality is the act of kindness in welcoming and looking after the basic needs of customers, mainly in relation to food, drink, and accommodation. At McLarens, we understand that your hospitality clients expect the same level of service that they put their heart and souls into delivering to their own customers.

It’s no secret that this sector was hardest hit and took the longest to recover from the pandemic, but it has come back fighting and an unforeseen interruption to trade could send those businesses into spiral.  We understand that cash flow and speed of settlement are paramount, and we have experts across a number of lines that can help get the doors open as soon as possible.  Whether it’s calculating tronc, navigating lease responsibilities or managing multiple relationships between, landlord, tenant and insurers, our experienced team of adjusters will manage your hospitality clients’ business with the integrity of their brand at the forefront of their minds.

Our Expertise

Our global team has proven know-how with many of the most potentially costly risks facing the hospitality industry, including:


  • Familiar with specific policy warranties and conditions
  • Understand impact of leases and responsibilities for reinstatement


  • Expertise in common EL/PL claims such as slips and trips, allergens and food poisoning
  • Management of claims within portal
  • Impact of historic case law and new legislation

Business Interruption

  • Dedicated forensic accounting team with experience in calculating Tronc
  • Knowledge of sector specific extensions such as Loss of Attraction and Notifiable Diseases
  • Construction experts experienced in Advanced Loss of Profit/Delay in Start Up


  • Full cyber incident response services and recovery
  • Project managed approach incorporating our approved external partners for IT cyber forensics and data breach counsel
  • Cyber business interruption specialists including reputational damage


  • Proficient in all areas of technology equipment including IT, EPOS and building management systems
  • IT valuation services
  • Keycards and door access systems
  • Systems failures including booking and ordering software

Our Team

The McLarens’ team includes a global network of specialists who we can assemble to provide comprehensive, seamless service on even the most complex risk issues.

  • Loss adjusters
  • Project managers
  • Engineers
  • Forensic accountants
  • Forensic scientists
  • Crisis management public relations
  • Regulatory and subject matter experts
Hospitality Placemat

Please click below to download this brochure.