Jonathan has 13 years working in the property claims arena working in FNOL through to technical claims and large and complex loss handler. He has been involved in significant pilots delivering claim life cycle and indemnity spend benefits at Direct Line Group during a proof of concept which went on to be a Disaster and Restoration team, handling claims up to £100,000 from desk.
Jonathan also has experience with field adjuster resolving issues with contractors along with helping vulnerable customers on a face to face basis. Jonathan enjoys being out and about on visits, learning new things whilst priding myself on customer service.
