Kristen started in the insurance industry in 1987 working with a large insurer before becoming a Loss Adjuster in 1995. As a Loss Adjuster, Kristen specialised in Commercial Property, Contract Words, Products and Public Liability, Residential Major Loss and Marine Transit. She has been involved in attending numerous CAT events across New Zealand and Australia and since 2018 has been heavily involved in coordinating the CAT Management Response for McLarens NZ.
She is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and a Member of New Zealand Insurance Law Association. With McLaren since 2004, Kristen became the Regional Manager – North Island in April 2018. Overseeing 16 offices, she demonstrated an incredible work ethic with a continuous desire to grow and develop the McLarens business. Kristen was announced as General Manager – Branch Operations in August 2021 with a focus to deliver service and operational excellence across the entire branch network.