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Senior Chartered Loss Adjuster

Nick Dench

Senior Chartered Loss Adjuster


Nick is a Chartered Loss Adjuster with over seventeen years’ experience in the insurance and loss adjusting industries across New Zealand, Australia, Fiji, Tonga and the Solomon Islands.

Nick specialises in Property and Casualty losses and Catastrophe Response, providing advice on issues such as building, contents and stock losses, retaining wall and land failure, and in particular the resolution of complex claims.

He has worked regularly on large losses in Fiji since 2012, in both catastrophe and business as usual environments, and was based in Fiji from early 2020 through to the end of 2022.

Nick has extensive CAT response experience, particularly cyclone, flood and storm related in New Zealand, Australia, Fiji and the Solomon Islands; in earthquake losses across New Zealand between 2007 and 2016.; and volcanic eruption claims in Tonga following the HTHH event in 2022.

Nick works with principals and insureds to manage expectations and establish appropriate timeframes to manage a loss through to its final resolution. He remains focused on delivering results within agreed deadlines and works alongside all stakeholders involved in the claims’ process in a professional and friendly manner.


  • Earthquake Damage Claim – Large Retail Clothing Chain, Christchurch, New Zealand (USD 3 Million)
  • Earthquake Damage Claim – Denominational Church Building Portfolio, Christchurch, New Zealand (35 Million)
  • Earthquake Response – Wellington & Kaikoura, NZ 2016 – Commercial and Govt. claims ($100,000 – $15 million)
  • Fire Damage Claim – Large Industrial Building, Wellington, New Zealand 2014 (USD 1.5 Million)
  • Landslip Damage Claim – Residential Building, Nelson, New Zealand 2015 (USD 1 Million)
  • Storm Damage Claim – Energy Company, Taranaki, New Zealand 2011 (USD 700 K)
  • Cyclone Damage – Island Resorts, Fiji 2012 – 2022 (USD 9 Million – 35 Million)
  • Cyclone Damage to Telecommunications Infrastructure, Fiji 2021 (USD 4 Million)
  • Cyclone Damage Claims, Solomon Islands 2020
  • Fire & RSCC Claims, Solomon Islands 2021
  • Commercial Fire Claims – Retail & Warehouses, Fiji 2020 – 2022 (USD 800,000 – 4 Million)
  • Volcanic Eruption & Tsunami Claims – Tonga 2022
  • Contract Works Claim – Landslip, Civil Infrastructure, Fiji 2021

Office Address / Contact Information

Level 5, Suite 7
490 Northbourne Avenue
Dickson ACT 2602

Local Time: 12:45 pm
Local Date: 02 June, 2023

Industry Certification

ANZIIF (Snr Assoc) CIP, Dip Fin Serv (Loss Adjusting), Chartered Loss Adjuster, ACLA

Additional Expertise

Complex and Technical Claims, Complaint Resolution, Land Issues, Contract Works/Contractors All Risk, Catastrophe Response

Adjuster Experience

17 years 2006