Nicola began her career in the insurance industry with McLarens Toplis in November 1997, providing vital support to Loss Adjusters. In December 2000, she joined GAB Robins as a Claims Handler, marking the beginning of an 11-year tenure where she advanced her career in property loss adjusting. During this time, she held a variety of both office-based and field roles, gradually taking on management responsibilities. Her leadership capabilities culminated in her appointment as Operations Manager for Robins Affinity Management, where she played a key role in driving operational efficiency and service delivery.
Nicola later relocated to Amsterdam, stepping outside the insurance sector to join the digital travel company Booking.com. She returned to the UK with the company in 2014 and joined the UK & Ireland leadership team. There, she managed regional operations and later transitioned into a commercial role focused on expanding and enhancing the service offering across the UK and Ireland.
In March 2021, Nicola re-entered the loss adjusting industry with Crawford & Company – Subsidence. Initially tasked with developing their FNOL (First Notification of Loss) and virtual adjusting functions, she quickly progressed to become Head of Internal Operations, overseeing critical internal processes and service improvements.
Nicola rejoined McLarens in June 2022 as Client Development Lead. In this role, she brought a wealth of industry knowledge and cross-sector experience in business development, account management, customer service, training, operations, and change management. Her primary focus was on retaining, developing, and securing key insurer and nominated account relationships.
Effective 1st April 2025, Nicola was promoted to Head of UK Business Development. In this strategic leadership role, she is responsible for driving growth across the UK loss adjusting business, enhancing client relationships, and identifying opportunities for cross-collaboration and the introduction of new service offerings.
