Nicole started her career in the claims industry in 2016 with Gallagher Bassett as an administration assistant for all of Gallagher Bassett’s UK offices. In September 2016, Nicole was promoted to Claims Assistant and joined the commercial team to assist the team with their daily tasks and to handle the low value EL/PL claims. This role also involved participating in client review meetings and assisting the Team Leader with monthly client reports.
After handling many different types of claims as a Claims Assistant, Nicole was promoted to a Claims Adjuster and built up a case load of 350 handling a range of claims from cradle to grave including product claims, public liability, employers liability claims, 1st party property damage and 3rd party property damage claims.
Nicole was also solely responsible for and managed an account in relation to sickness policy claims.
In 2021 Nicole’s level of authority was increased enabling her to handle higher valued claims. This included a portfolio of more serious injuries, calculating complicated past and future losses and the need for rehabilitation as and where necessary.
Nicole joined McLarens in April 2022.