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Senior General Adjuster

Polina Bulavina

Senior General Adjuster

Biography

Polina began her career in the insurance industry in 2003 in Ukraine after spending seven years as a physical education teacher. She started in insurance sales before transitioning to claims in 2005. Over the years, she progressively advanced her career through commercial and personal lines claims, handling a wide range of auto, property, and casualty losses.

In 2019, Polina relocated to Canada, leaving behind her role as Executive Director of an adjusting company in Ukraine, a position she had held for more than seven years.

In Canada, she completed Humber College’s Post-Graduate Insurance Management Program, complementing her Master of Finance, Bachelor of Accounting, and Bachelor of Sports and Rehabilitation degrees. She earned the Chartered Insurance Professional (CIP) designation and obtained full all-lines adjuster licences in Ontario, British Columbia, and Alberta.

Polina’s Canadian claims career began with an independent adjusting firm before she joined Intact Insurance as a Property Claims Adjuster, initially in a desk-based role and later as a Field Adjuster. In 2024, she joined a leading Lloyd’s market third-party administrator, where she served as a Casualty Examiner and progressed to a senior-level position.

NOTABLE ASSIGNMENTS:

  • General Average marine claim, Ukraine.
  • Multiple complex wrap-up liability claims exceeding several million dollars across major construction projects in the Greater Toronto Area and Vancouver.
  • School fire loss in a remote northern community requiring specialized logistical coordination and casualty investigation.
  • Industrial generator damage claim arising from marine transportation operations in remote Nunavut waters.
  • Lloyd’s market third-party administration of complex construction liability claims across Canada.

Office Address / Contact Information

366 Adelaide Street West, Suite 700
Toronto, ON Canada M5V 1R9
Local Time:
Local Date:

Industry Certification

CIP, Licensed in all lines adjuster (ON, BC, AB)

Qualifications

Master of Finance, Bachelor of Accounting, Bachelor of Sports and Rehabilitation, Post-Graduate Certificate, Insurance Management, Humber College

Additional Expertise

Extensive international claims experience spanning field adjusting, complex investigations, leadership, and operational management roles. Strong understanding of bodily injury claims supported by academic education in rehabilitation sciences, anatomy, accounting, and finance.

Adjuster Experience

23 years 2003

Language Skills

English, Ukrainian, Russian