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Associate Director

Queenie Mak

Associate Director



  • 11 years, Crawford (Hong Kong) Limited, Senior Healthcare Manager
  • 1 year, Universal HealthCare Management Limited, Healthcare Executive
  • 3 years, Hospital Authority/Private Clinic/Elderly Home, Physiotherapist


  • Bridge Construction Company – Employees’ Compensation Healthcare Management
  • Construction Companies – Employees’ Compensation Healthcare Management
  • Lift downfall accident in Kwun Tong factory building, causing 29 injured employees
  • Public Utilities, Employees’ Compensation Healthcare Management
  • Schools, Employees’ Compensation Healthcare Management
  • Worldwide Medical Devices Group – Hip Replacement Recall Program
  • Singapore Workers Compensation case management

Office Address / Contact Information

Unit A, 13/F, Lee & Man Commercial Center
169 Electric Road,
North Point
Hong Kong
Local Time:
Local Date:

Industry Certification

Registered Physiotherapist, Accredited Occupational Rehabilitation Specialist, Approved Assessor for employee with disabilities, The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) - Senior Associate (CIP)


Master of Science in Management in Health Care from Oxford Brookes University (UK), Bachelor of Science degree (Honours) in Physiotherapy from The Hong Kong Polytechnic University, Professional Diploma in Insurance (PDI), Advanced Mediation Course from the Hong Kong Mediation Centre


Additional Expertise

Healthcare Management, Employees' Compensation Claims

Adjuster Experience

16 years 2008