Vladilen is an experienced leader in BPO and Shared Services operations, with a proven track record of managing diverse functions, including back-office operations, multilingual customer support, workforce management (WFM), resource planning, process migration, and operational optimization.
He has also led claims operations teams for AIG, supporting the UK and Nordic regions. In this role, he was responsible for overseeing the end-to-end claims lifecycle, ensuring operational excellence, service quality, and efficient service delivery. He drove continuous process improvements while fostering and supporting high-performing teams to achieve business objectives.