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Our Presence
We are committed to delivering a professional, responsive, and high-quality service. We welcome compliments, feedback and concerns from our customers, clients, and business partners, as they help us recognize excellent service, continually improve our processes, and maintain the high standards we strive to achieve.
We are always pleased to hear when our colleagues, teams or services have made a positive difference.
If you would like to recognize an individual or team for their professionalism, expertise, responsiveness, or support, please let your loss adjuster or usual business contact know. We will ensure your feedback is shared with the appropriate colleagues and management team.
If you would like to provide feedback or raise a concern about any aspect of our service, please contact your loss adjuster or usual business contact in the first instance. They will work with you to understand the issue, seek to address it promptly and ensure it is escalated to the appropriate team where further review is required.
To help us understand and review your feedback or concern, please provide:
We can review matters relating to the services we provide, including:
As a global loss adjusting business, we often act on behalf of insurers, reinsurers, brokers, corporate clients and other organizations. As a result, some matters may fall outside our authority or decision-making responsibilities, including:
Where appropriate, we will explain this and direct you to the relevant organization.
We operate across multiple countries and jurisdictions. As a result, the way feedback and concerns are reviewed may vary depending on where services were provided and any applicable legal, regulatory or contractual requirements.
All feedback and concerns will be considered fairly, professionally and in accordance with applicable local requirements and our internal procedures. Where specific local processes apply, these will be followed accordingly.
We are committed to listening, learning and continuously improving.
Whether you are providing a compliment, sharing feedback, or raising a concern, we will seek to ensure your views are considered appropriately and that you receive a professional, fair and transparent experience.
Our aim is to recognize excellent service; learn from feedback and use the insight we receive to improve the experience of everyone who works with us.
