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Chief Commercial Officer

Graham Smart

Chief Commercial Officer


Graham began his career at Thomas Howell Group, latterly Crawford and Company, where he trained and qualified as a Chartered Loss Adjuster and enjoyed various roles that led him to establish and manage a Regional Claims Centre.

He joined GAB Robins in 2001 as Regional Director for the East of the country before becoming UK Service Delivery Director, responsible for the UK office infrastructure and overall customer service. Graham was also Operational Account Director for key national customers and successfully led a number of major projects associated with the re-engineering of the company and new business work stream implementation.

During his career, Graham has gained broad experience of the commercial market, handling the full spectrum of claims across all classes before focusing exclusively on major and complex commercial claims.

He has led numerous multi-claimant cases including wide-scale pollution and contamination incidents for the chemical industry and power-supply related losses. Graham also has considerable consultancy experience that includes first and third party incident and process review, pre-litigation audits, binder reviews, aggregate and captive retention reconciliations, along with claims management process re-engineering.

As Managing Director of the UK and Europe, Graham leads our operations in the region along with having responsibility for affiliate relationships.


Office Address / Contact Information

Ibex House
42-47 Minories
United Kingdom
Local Time: 07:43 am
Local Date: 25 February, 2021

Industry Certification


Additional Expertise

Business Interruption, Cyber, High Net Worth, Transit and Financial Lines

Adjuster Experience

30 years 1991

Language Skills