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Operations & Client Relationship Manager

Karen Hume

Operations & Client Relationship Manager


Karen started in the insurance industry in 1997 joining RSA. Since then Karen has worked for various large insurers covering Motor, Personal, Injury and Healthcare Claims. Throughout her time with Insurers Karen has held various Team Managers Roles.

In 2014 Karen changed her career path by moving over to the broking side joining Lockton Real Estate and Construction. In this role Karen managed some of Locktons flagship clients and looked after some of London’s landmark buildings. Karen’s interaction with the markets global adjusting partners was on a day to day basis, helping her gain invaluable knowledge into the adjusting industry. Karen as part of her role would monitor adjuster performance and would liaise with key personnel within the business. In 2020 Karen moved to Centor Insurance and Risk Management as Claims Manager developing further skills in niche lines of business.

Karen is a confident people manager, she is also passionate about customer service and delivering it right first time. Her career to date demonstrates her ability to move across all insurance sectors and various business classes.

Based in London and Chelsmford office Karen will work in the Real Estate team as an Account Manager providing valuable support on the UK and pan European accounts and assisting with the development of our desk based team.

Karen is actively involved in the Chartered Insurance Institute.

Office Address / Contact Information

Forum House
15-18 Lime Street
United Kingdom
Local Time:
Local Date:

Industry Certification

Insurance foundation certificate - now known as Cert CII, ILM (institute of leadership and management) level 3

Additional Expertise

Motor, Motor trade, Personal Injury, Healthcare

Adjuster Experience

27 years 1997