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A large tunnel-boring machine built in Japan was en route to Kathmandu when it was dropped and damaged while being off-loaded from a cargo ship in Calcutta.
After the machine had failed to arrive in Kathmandu, a McLarens transit adjuster was dispatched to find it. Discovering it damaged and accruing port storage charges in Calcutta, he used local contacts to first obtain the borer’s release and then arrange its repair by local engineers.
What could have been a nine-month delay in delivery was cut to just 60 days by our hands-on loss adjusting team.