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While under contract with one of the UK’s specialist farm insurers we provided a tailor-made service encompassing the first notice of a loss right through to final settlement and payment.
The unique expertise, efficiency of operation, speed of response and strong levels of communication we provided throughout, delivered a smooth claims experience for the policyholder and our client’s supporting brokers.
As a result our client received positive feedback for the claims service which their policyholders received, which has contributed significantly to the growth of their market share. Our relationship was further strengthened through regular review meetings covering claims trends, underwriting considerations and product analysis, all leading to not only a continuation of the partnership, but an expansion of the programme.